SHIPPING RATES & PURCHASING POLICES
The following shipping charges will be applied to your order total based on shipping method selected during checkout and the ship-to address:
West of the Rockies- $12.00 flat rate + 15% of total cost of order.
East of the Rockies- $15.00 flat rate + 20% of total cost of order.
UPS Three- Day Select;
West of the Rockies-$15.00 flat rate + 40% of total cost of order.
East of Rockies- $25.00 flat rate + 40% of total cost of order.
Your card will not be billed until your order is ready to be shipped at which time you will receive a confirmation. You will be notified when your nursery stock ships and given a UPS tracking number that can be used to track your order so you know exactly when it will arrive.
TAX: Tax is calculated at a rate of 7.25% for all items shipped to California addresses EXCEPT food bearing items. Any applicable tax will be added to order total at time of shipment.
NOTE: Citrus cannot be shipped to the states of Florida, Texas and Arizona due to state restrictions.
We cannot ship to Hawaii, Alaska, or internationally. Sorry!
We ship our plants on Mondays UPS Ground or 3 day select throughout the contiguous lower 48 states. We are able to ship our potted nursery stock all year, except the months of July and August when temperatures are too high for safe shipment.
Normally you should receive your plants within 3 to 5 business days for locations west of the Rockies and 6-7 business days for east of the Rockies locations. For areas East of the Rockies that will not receive their packages before the weekend, we suggest UPS Three Day Select during both the often hot months of May, June and September, and potentially freezing weather in the winter.
During cold winter months, in order to ensure that your plants arrive in good condition, we monitor the temperature and weather conditions in your area and try to send trees at the earliest safe date for planting. We ship only to those areas that are free from hard freezes during the cold winter months and can reserve your order for later shipping when spring begins to arrive in your area. When placing an order please let us know when you would like your order to be shipped. Orders may also be picked up at the farm by appointment or from April thru October at the Arcata, Ca. Farmer"s Market.
GUARANTEE & RETURN POLICY
Sending you, our customers healthy, strong and true to name plants ready to take off in your garden is our highest priority. We grow our plants with sustainable organic practices leaving plants free from toxic substances. At the same time we maintain a strict natural pest and disease program to ensure our plants are not going to introduce some new pathogens to your garden. We guarantee that our plants arrive alive and in good condition ready to grow. Though we pack our orders carefully in secure boxes there may be some leaf bruising or other cosmetic disturbance that plants will easily grow out of. If plants should arrive dead or seriously damaged please notify us within one week after you receive your order. We will replace any defective plants free with the customer paying for the shipping. Our liability is limited to the purchase price of the plant. Due to the many "out of our control" variables that can happen when growing plants we cannot guarantee their continued survival after arrival. We sincerely do want your planting to be a success and encourage you to call on us if you have questions or problems.
Thank you for choosing ROLLINGRIVERNURSERY.COM. We value you as a customer/ visitor and appreciate the opportunity to serve you and take your personal privacy seriously.
OUR PRIVACY PRINCIPLES:
We do not sell or disclose customer / visitor information.
INFORMATION WE MAY COLLECT
We collect and use information we believe is necessary to administer our business, to advise you about our products and services, and to provide you with customer service. We may collect and maintain several types of customer / visitor information needed for these purposes, such as those below.
HOW WE USE INFORMATION ABOUT YOU
We use customer / visitor information to process your orders, ensure proper billing, service your accounts, and offer you other ROLLINGRIVERNURSERY.COM products that we believe may suit your needs
We share customer / visitor information as necessary to handle your transactions, and to protect you against fraud and unauthorized transactions. For example, we might share customer / visitor information such as name, address, and telephone information with an authorized shipping company or an authorized dealer to facilitate your specific request.
ROLLINGRIVERNURSERY.COM PROTECTS CUSTOMER / VISITOR INFORMATION
We maintain physical, electronic, and organizational safeguards to protect customer / visitor information. We continually review our policies and practices, monitor our computer networks, and test the strength of our security in order to help us insure the safety of customer / visitor information.
Additional Background For Those Reading This Online: ROLLINGRIVERNURSERY.COM
As an Online customer / visitor, ROLLINGRIVERNURSERY.COM wants you to know how we use the information you provide when you come to us through our website(s).
We will collect information from our website only if you give it to us. We will only use the information you provide to facilitate your requests, process any transactions you might initiate, or update your account information, and provide you with ongoing industry news, trends and updates. We understand the importance of protecting children's privacy, especially in an Internet environment. It is our policy never to knowingly collect or maintain information from children by way of the Internet.
Like most websites, ROLLINGRIVERNURSERY.COM may use "cookies" (a small text file placed on the user's hard drive) to facilitate site navigation, provide additional security, and allow you to customize your access to our website. We do not use "cookies" to collect information for distribution to third parties for any purpose. Nor do we use "cookies" to secure information from other websites you may visit.
There is information about your computer hardware and software that is automatically collected which can include: browser type, access times and Internet Protocol (IP) address. We use this information for the operation of our site, to maintain quality of service, and to provide general statistics regarding the use of our site. It is impossible to identify you from this information; we use this information for general reporting purposes only.
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ROLLING RIVER NURSERY
PO Box 332
Orleans, CA 95556
T: (530) 627-3120